Shipping policy

Shipping Policy

Effective Date: August 2, 2026

Thank you for shopping with Oath & Honor Designs. This Shipping Policy explains our order-processing and shipping practices.

1. Shipping Methods

Most orders are shipped through the United States Postal Service (USPS).

Depending on the size, weight, value, packaging, and destination of the order, we generally use:

USPS First-Class Mail for qualifying envelopes and lightweight flat mail;
USPS Ground Advantage for qualifying packages; or
Another appropriate USPS or commercial shipping service when necessary.

A different shipping method may be used when:

A different service is stated in the product listing;
The customer selects an available upgraded service during checkout;
The customer and Oath & Honor Designs agree to another method at the time of purchase;
The size, weight, value, destination, or nature of the order requires a different service; or
Another carrier or service provides a safer or more practical delivery option.

Oath & Honor Designs reserves the right to select the carrier, packaging, and shipping service reasonably appropriate for an order unless a specific method was expressly purchased or agreed upon.

2. Processing Time

Many of our products are handmade, personalized, custom-produced, or made after an order is placed.

Processing time is separate from carrier transit time. The estimated processing time shown in a product listing, order confirmation, or checkout page is an estimate and not a guaranteed completion date.

Custom orders may take longer when:

Customer information or artwork is incomplete;
Approval of a design proof is required;
The customer requests changes;
Materials are temporarily unavailable;
The order contains multiple or unusually large items; or
Circumstances outside our reasonable control affect production.

Processing begins after payment has been accepted and all required customization information has been received.

3. Estimated Delivery Times

Delivery dates displayed during checkout or provided by a shipping carrier are estimates unless expressly identified as guaranteed.

Estimated delivery time begins after an order has been completed and accepted by the carrier. It does not include production or processing time.

Oath & Honor Designs cannot guarantee delivery by a particular date unless that commitment has been expressly agreed to in writing and an appropriate guaranteed shipping service has been purchased.

Carrier delays may occur because of weather, holidays, transportation disruptions, staffing issues, security inspections, natural disasters, incorrect addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges may be based on:

The size and weight of the order;
Packaging requirements;
The delivery destination;
The shipping service selected;
Tracking, signature, or insurance requirements; and
Any applicable carrier surcharges.

The available shipping charge will normally be displayed during checkout.

Additional charges may apply when a customer requests expedited delivery, special packaging, insurance, signature confirmation, or another service not included with the original purchase.

5. Tracking

Tracking is provided when it is included with the shipping service used or purchased.

Some lightweight decals, stickers, flat items, or other products may be mailed in an envelope using a service that does not include full package tracking. When tracking is not included, the customer may not receive detailed scans or delivery confirmation.

The absence of package tracking does not mean that an order was not shipped.

When tracking is available, customers are responsible for monitoring the shipment and promptly reporting delivery concerns.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, please verify:

Recipient name;
Street address;
Apartment, suite, or unit number;
City, state, and ZIP Code; and
Any other delivery instructions required by the carrier.

Customers should contact us immediately after ordering if an address correction is needed. We cannot guarantee that an address can be changed after production or shipping preparation begins.

Oath & Honor Designs is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect address, incomplete address, refused delivery, or failure to claim the package, the customer may be required to pay additional shipping charges before the order is mailed again.

Original shipping charges are generally nonrefundable.

7. Carrier Delays

Once an order has been transferred to the shipping carrier, its transportation and delivery are controlled by that carrier.

Oath & Honor Designs is not responsible for carrier delays caused by circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers in locating significantly delayed shipments when tracking or other shipping records are available.

A carrier delay does not automatically qualify an order for a refund, replacement, or cancellation.

Nothing in this policy limits any customer rights that cannot legally be waived.

8. Packages Marked Delivered

A shipment marked “delivered” by the carrier will generally be considered delivered.

When tracking shows delivery but the package cannot be located, customers should:

Check the mailbox, porch, side entrance, garage, parcel locker, and other delivery locations;
Ask household members or neighbors whether they accepted the package;
Verify that the address on the order was correct;
Allow a reasonable period in case the carrier scanned the package before completing delivery; and
Contact the local post office or applicable carrier.

Please also contact Oath & Honor Designs so we can review the available shipping information.

Oath & Honor Designs is not automatically responsible for replacing or refunding an order that the carrier confirms was delivered to the address supplied by the customer.

9. Lost Packages

A package is not considered lost merely because tracking has not updated for several days.

When a tracked shipment appears to be lost, Oath & Honor Designs may assist with a carrier inquiry or claim when available. Customers must cooperate by providing any information or documentation requested by us or the carrier.

Any replacement or refund will be determined after considering:

Tracking information;
Carrier findings;
Insurance coverage;
The address provided;
The circumstances of the shipment; and
Applicable law.

Replacement or reimbursement is not guaranteed when the package was delivered to the address supplied by the customer, was lost after delivery, or was affected by an incorrect address.

10. Damaged Items

Customers should contact Oath & Honor Designs within seven days of delivery when an item arrives damaged.

Please include:

The order number;
Clear photographs of the damaged item;
Photographs of the shipping envelope or packaging;
Photographs of any visible carrier damage; and
A description of the problem.

Customers should retain the product and all packaging until the claim has been reviewed.

Depending on the circumstances, we may offer a replacement or another reasonable resolution in accordance with our Return and Refund Policy.

11. Returned and Undeliverable Shipments

When a shipment is returned to us as undeliverable, refused, unclaimed, or incorrectly addressed, we will attempt to contact the customer using the information provided with the order.

The customer may be required to pay the cost of reshipping the order.

Custom and personalized products returned as undeliverable generally cannot be refunded because they were produced specifically for the customer.

If a carrier determines that the address was valid and the delivery failure resulted from a carrier error, we will review the matter and determine a reasonable resolution.

12. Expedited and Date-Sensitive Orders

Customers needing an item for a particular ceremony, memorial, holiday, event, or other deadline should contact Oath & Honor Designs before ordering.

Submitting an order with a requested date does not mean that we have accepted or guaranteed that deadline.

Expedited shipping only shortens carrier transit time. It does not necessarily shorten the time required to design, personalize, produce, dry, laminate, cut, inspect, or package an item.

A delivery deadline is guaranteed only when Oath & Honor Designs expressly accepts it in writing and the customer purchases any required expedited or guaranteed service.

13. Combined and Separate Shipments

Multiple items from the same order may be shipped together or separately depending on production timing, size, packaging, and availability.

When items are shipped separately, the customer may receive more than one package or tracking number. Separate shipments do not necessarily result in an additional shipping charge unless disclosed or agreed upon.

We may combine multiple orders being sent to the same customer and address when practical.

14. Domestic Shipping

Unless otherwise stated in a product listing or during checkout, our standard shipping practices apply to orders shipped within the United States and its eligible territories.

Delivery availability and cost may vary for military addresses, territories, remote areas, and locations with carrier restrictions.

Customers using an APO, FPO, or DPO address should provide the address in the format required by USPS.

15. International Shipping

International shipping is available only when offered in the applicable listing or during checkout, or when separately agreed upon before purchase.

International customers are responsible for any customs duties, import taxes, brokerage fees, handling charges, or other government or carrier fees associated with the shipment.

International delivery may be delayed by customs processing. Oath & Honor Designs does not control customs inspections or release times.

Customers are responsible for determining whether a product may legally be imported into their country.

16. Shipping Restrictions

We reserve the right to decline or cancel an order when:

The carrier does not serve the destination;
Shipping the product would violate postal, carrier, export, import, or other legal restrictions;
The address cannot be verified;
The available shipping method is not reasonably safe or practical;
Fraud or unauthorized payment is suspected; or
The shipping cost or method displayed resulted from a technical or pricing error.

If we cancel an accepted order that cannot be shipped, the appropriate refund will be issued to the original payment method.

17. Changes to This Policy

Oath & Honor Designs may update this Shipping Policy periodically.

The policy in effect when an order is placed will generally apply to that order, except where a change is required by law or agreed upon with the customer.